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Find Out Where Your Business Is Losing Jobs

7 quick questions. Instant results. See exactly where leads are falling through the cracks in your business.

Question 1 of 7
Question 1 of 7
When a potential customer calls and you can't answer, what typically happens?
A
They leave a voicemail and I call back when I get a chance
B
They get an auto-text asking them to book online or try again soon
C
An automated system responds immediately, captures their info, and qualifies the job
Question 2 of 7
What happens when someone contacts you after 5pm or on weekends?
A
They wait until the next business day — I don't respond outside hours
B
I try to check messages in the evening or morning and respond when I can
C
An automated response captures their info and sets clear expectations right away
Question 3 of 7
After you give a quote, how do you typically follow up with the prospect?
A
I wait for them to call back — the ball is in their court
B
I follow up once by phone or text, then move on
C
An automated sequence follows up multiple times over several days
Question 4 of 7
How do customers currently schedule service appointments with you?
A
Phone tag — we go back and forth until we find a time that works
B
They text or email me and I manually confirm the appointment
C
They book directly on an online calendar — no back-and-forth needed
Question 5 of 7
How many potential customer calls or messages do you estimate you miss in a typical week?
A
More than 5 — it happens often, especially when I'm on a job
B
2-5 — I miss some, mostly after hours and weekends
C
Almost none — I have a system that catches most inquiries automatically
Question 6 of 7
How do you currently collect customer reviews after completing a job?
A
No formal process — reviews just happen when customers feel like it
B
I ask happy customers manually when I remember to
C
An automated follow-up requests a review from every completed customer
Question 7 of 7
How do you stay in touch with past customers for repeat business and referrals?
A
I don't actively reach out — they call when they need something
B
I reach out occasionally but it's manual and inconsistent
C
Automated seasonal maintenance reminders and check-ins are sent to past customers

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Where Your Business Is Losing Jobs

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