Healthcare Practice Audit

Find Out Where Your Practice Is Losing New Patients

7 quick questions. Instant results. See exactly where your patient pipeline has gaps and what to fix first.

Question 1 of 7
Question 1 of 7
When a new patient calls your office and no one can answer, what typically happens?
A
They get voicemail and wait for us to call back when we're available
B
They get a message to call back during business hours
C
An automated response captures their info and offers online booking right away
Question 2 of 7
What is your current system for sending appointment reminders to patients?
A
No formal reminder system — patients are expected to remember their appointment
B
Staff makes manual reminder calls or sends emails before appointments
C
Automated multi-step reminders are sent via text and email — no manual effort needed
Question 3 of 7
How would you estimate your monthly no-show rate?
A
15% or higher — no-shows are a regular problem for us
B
5-15% — we have some no-shows but they're manageable
C
Under 5% — automated reminders keep our no-show rate very low
Question 4 of 7
Can new patients book an appointment without calling your office?
A
No — all appointments require a phone call to our front desk
B
We have a contact form but staff still needs to follow up to confirm
C
Yes — patients book online with instant confirmation, no call needed
Question 5 of 7
How do you re-engage patients who haven't visited your practice in 6 months or more?
A
We don't actively reach out — patients come back when they're ready
B
Staff occasionally reaches out manually when we notice a patient hasn't returned
C
Automated reactivation sequences go out at set intervals — no manual effort needed
Question 6 of 7
What happens when patients try to reach your office after hours?
A
They get voicemail or a busy signal — nothing else
B
They get an after-hours message with our next available callback time
C
An automated response captures their need and offers next steps immediately
Question 7 of 7
How do you collect patient reviews for your practice?
A
No formal process — reviews happen on their own occasionally
B
Staff sometimes asks patients verbally after appointments
C
An automated review request is sent after every appointment

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Your Practice Pipeline Score

Where Your Practice Is Losing New Patients

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